Hi, I'm Alan and thanks for visiting - So what's it all about? I'm the author of 4 books, with the most recent one 'FANTASTIC' reaching No 2 in the best seller charts. I believe that whatever you do, whether its in work or life, just being 'good' is simply not enough anymore. Good is the new 'nice'! I don't want to be a good parent, husband, friend - I want to be a fantastic one. In business it's not even about 'want' - you NEED to BE Fantastic to stand out from the crowd today.
People may forget what you said..
People might forget what you did...
But people will never forget how you made them feel.
Wow customer service, to me, is going beyond our customers’ expectations..
Wow in the dictionary means expressing astonishment or admiration. The verb - to impress and excite someone greatly. Simple, one might think? So, why is it that I am constantly frustrated with how I see people getting spoken too, looked at and looked after!!
I run an amazing 3 part...
We promise we will protect and guard your data as if it was our own. We also hate spam! - So we will be very selective with the content that we send to you - quality, not quantity!
Please enter your details below to access our fantastic blog - plus be the first to hear about our very exciting upcoming plans and occasional offers.