Hi, I'm Alan and thanks for visiting - So what's it all about? I'm the author of 4 books, with the most recent one 'FANTASTIC' reaching No 2 in the best seller charts. I believe that whatever you do, whether its in work or life, just being 'good' is simply not enough anymore. Good is the new 'nice'! I don't want to be a good parent, husband, friend - I want to be a fantastic one. In business it's not even about 'want' - you NEED to BE Fantastic to stand out from the crowd today.

PS. The reason I always put 'BE' in caps is because that's the secret - people are setting goals to be Fantastic, dreaming of it every day, writing it down, planning it - even sending it out to the universe - but the key to it all is ACTION! Don't just talk Fantastic, BE Fantastic!!

5 steps to WOW Customer Service

People may forget what you said..
People might forget what you did...
But people will never forget how you made them feel.

Wow customer service, to me, is going beyond our customers’ expectations..

Wow in the dictionary means expressing astonishment or admiration. The verb - to
impress and excite someone greatly.  Simple, one might think? So, why is it that I am constantly frustrated with how I see people getting spoken too, looked at and looked after!!  

I run an amazing 3 part...

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