What is our job?

What is our job, ultimately – what are we there for?

Our job is to get results out of people!

It certainly isn’t about getting the results ourselves – that is a weak business. A
strong business is when the results are coming from others.

I remember being at a seminar once - it had nothing to do with hairdressing, so when
the keynote speaker mentioned hairdressers, my ears pricked up. The seminar was
specifically for small and medium sized businesses and this speaker was outlini...

The Happy Place!

You stop and chat with a friend - what's the first thing you talk about? You turn on the radio - the TV - open a newspaper or check out social media - Covid, Covid, Covid.

I sat in a restaurant the other day and listened to the conversations around me - 80% were talking about Covid 19 in some way.

Of course, it's important; life-threatening, lifestyle-threatening, financial hardship, etc., etc. However...

Surely everyone could do with a break from the fear, worry and negativ...

NOW WHAT?! - IT'S TIME TO THRIVE!

As we prepare for a 'new' normal in the coming months I thought I could perhaps throw some perspective on the future. I'm not a fortune teller - nobody really knows what it's going to be like, however as many of you know, I am a compulsive learner - which means that I do have an idea from the history of past recessions of the type of businesses and individuals that have a chance of prospering in the next few years!

History tells us that many of today's success...

Three steps to survive a Coronavirus shutdown:

(Well actually 4, I’ve decided to throw this one in before we even start!):

Try to stop panicking - I understand, of course I do - the economic knock on from this is affecting all of us, let alone the concerns we share for vulnerable members of our family etc. 

However, one thing I try to live by as much as possible, is to make sure I don’t worry about things I can’t control - with all the news of people dying etc. coming out every day, it’s scar...

It's that time of year when we all start thinking about the future. All the things we want to change; goals, resolutions, whatever you want to call them. 

We really mean it when we set these goals, so why is it so difficult to keep it going and achieve the changes we want?

Even if you don't want to accept it, we all understand the importance and impact of having a well run social media profile for our business. But without proper time to dedicate to learning and experimenting, it can be a bit daunting. 

So here are a few tips for getting your Instagram off the ground! 

1. Go public! 
If you want to be found, make sure your profile is set to 'public'. 

2. Get a Business Account
Set your account type to ‘business’ to get access to follower insights and a contact ...

Have you been inspired by all the inspirational award speeches popping up in your social media feeds lately; Lady Gaga, Olivia Colman… Rami Malek?
“It’s not about the award, it’s the journey to the award…”.
Or maybe you have no idea what I’m talking about and you’re thinking what on earth is a Rami Malek?

Either way, we’ve put together our 5 top tips for anyone considering entering industry business awards.

1. THINK LIKE A JUDGE

Keep your answers precise and to the point - remember the...

People may forget what you said..
People might forget what you did...
But people will never forget how you made them feel.

Wow customer service, to me, is going beyond our customers’ expectations..

Wow in the dictionary means expressing astonishment or admiration. The verb - to impress and excite someone greatly.  Simple, one might think? So, why is it that I am constantly frustrated with how I see people getting spoken too, looked at and looked after!!  

I run an amazing 3 part programme in our ac...

It is possible to run a very profitable business in the salon industry - but… only if you have your two key variable costs under control! - If you don’t, then a strong profitable business is almost impossible!!

These two variables are your stock and salary costs.

Firstly, what does variable mean?
Well simply, they vary according to your sales - the higher your sales, the higher these will be - unlike a fixed cost, say for example your business rates, which will be the same whatever your sales....

It was the first day at university and the young man was excited about the future that lay ahead. Whilst exploring the campus he turned a corner and nearly knocked over an elderly professor. "Oh my goodness" he exclaimed, "I'm so sorry professor!".

"That's ok son," the man said, "but I'm no professor - I'm a student and it's my first day here".

The young man was shocked and before he realised that he was possibly being insensitive he blurted out "But you're so old - I'm sorry - I didn't mean i...